What does "In Stock" mean?
It's a product we keep in inventory and can ship out within 2-5 business days.
What does "Made to Order" mean?
It's product offered in a special color we do not keep in inventory. Please allow up to 2 weeks for us to make it.
Do you have Gift Cards?
Yes. See Gift Card.
When will my order ship?
In stock colors and sizes ship within 2 - 5 business days. Please allow up to two weeks for made to order items.
What shipping methods do you use?
We ship USPS (US Mail Priority or First Class) but will use preferred carriers for stockists and bulk orders.
Do you offer expedited shipping?
Not at this time.
Where do you ship?
We ship worldwide.
How long does a refund take?
We process a refund immediately upon receipt of a returned item. Your bank may take 3-10 days to process.
Do you make custom / bespoke products?
Not for individual orders but we consider special projects for larger orders.
How do I care for my Artifact product?
See Care Instructions.
Do you offer wholesale pricing?
Yes, for stockists and large orders. Contact email@example.com for inquiries.
Can you add custom logos?
Yes, we can add a custom debossed leather logo. We do not have capabilities for machine embroidery. Contact firstname.lastname@example.org for inquiries.
What is your guarantee?
Artifact stands behind our craftsmanship by offering a lifetime guarantee on defects in workmanship and materials. This does not cover normal wear, accidents, or neglect. If the product was purchased from one of our retail partners, please contact the retailer with valid proof of purchase. Otherwise, contact email@example.com with your order number, and we will repair or replace the item based on our determination.