This product is "Out of Stock". When will it restock?
Our products are small batch handmade and sell out, but there is a notify me feature on the product page that sends you an email alert once it's back in stock. We restock based off priority of requests we receive from the Notify Me feature. Volume and wholesale orders are made to order and separate from our site's inventory.
What are "Upcycled Materials"?
Upcycling is the sustainable reuse of discarded materials in the creation of products of higher value, quality, or utility.
The materials we source for our up-cycled products are remnants recovered from cutting floors and bins slated for the landfill - due to being too small for their intended purpose, or deemed obsolete for their industry.
Most of the materials we use are NOS (new old stock). We also love incorporating used materials for their character, so long as they are are structurally sound.
Our Upcycled pieces are all small batch handmade in our studio, and individually unique. These materials may have vestiges of prior use but that’s all part of their story that continues to live on!
Do you have a phone number / How do I contact you?
We do not have a phone number because we are a small team of makers producing product Monday through Friday. We respond to email (firstname.lastname@example.org) typically within 24 hours on business days (Monday - Friday) and sporadically on weekends and holidays.
Help! I need to change my order! (shipping address / color / etc)
We fulfill orders Monday through Friday and make sure we are caught up on email each day before we begin fulfillment. If you need to change your order, email us asap at email@example.com, and we'll do our best to catch it. We are a small operation and do not have 24/7 customer support, so you may not receive an immediate response.
Do you do repairs?
Yes! We repair ARTIFACT-made products. Email us at firstname.lastname@example.org with a description of the issue along with images, and we'll get you a repair estimate.
How do I initiate an exchange or return?
ARITFACT gladly accepts returns of merchandise in unworn, unwashed, undamaged, or defective condition purchased within 30 days of original ship date.
Non-Returnable / Non-Exchangeable Items:
Gift Exchanges are processed by ARTIFACT gift card (usable for bags, aprons, and accessories), or by crediting the purchaser’s payment source.
Please email email@example.com with your order number to initiate a return or exchange.
What is your "Quality Guarantee"?
ARTIFACT stands by our products and warrantees any issues in workmanship or materials for up to 90 days after purchase. This does not cover normal wear, accidents, or neglect. We will repair or replace at no charge based on our determination. Damage due to normal use will be repaired at a reasonable charge. If the ARTIFACT product was purchased from one of our retail partners, please contact the retailer with valid proof of purchase.
What is "final sale"?
Items marked "final sale" are products that have been discontinued, or have minor blemishes / repairs noted in the product description. They are non-returnable and not exchangeable.
Do you have Gift Cards?
When will my order ship?
Outside of the holiday season, orders ship within 1-3 business days. Please allow 5-10 business days for monogrammed items. We are unable to offer expedited shipping.
What shipping methods do you use?
We ship USPS (US Mail Priority or First Class) and UPS-Ground. We do not offer FedEx shipping.
Where do you ship?
We ship worldwide.
How do I care for my Artifact product?
Please read Care Instructions.
Do you offer wholesale / volume / bulk pricing?
We offer wholesale pricing for select retailers and volume pricing for staff purchases and corporate orders of 10+ pieces. Contact firstname.lastname@example.org for inquiries.