Frequently Asked Questions
Do you have a retail store?
Our retail store is permanently closed but if you need to check out a product, or do a product exchange in person, you can book a product consultation here.
I ordered monogrammed / personalized product. When can I expect to receive it?
It can take 5-10 days to prepare and ship a personalized product because we do them in batch weekly. Before a monogram can be added to shopping cart, a check box has to be clicked that acknowledges "personalized products cannot be returned and take 5-10 days to prepare and ship".
How do I care for my Artifact product?
Please read Care Instructions.
This product is "Out of Stock". When will it restock?
Our products are small batch handmade and sell out, but there is a notify me feature on the product page that sends you an email alert once it's back in stock. We restock based off priority of requests we receive from the Notify Me feature. Volume and wholesale orders are made to order and separate from our site's inventory.
What type(s) of leather do you use?
Full grain leather! Read Our Materials
What are "Upcycled Materials"?
Upcycling is the sustainable reuse of discarded materials in the creation of products of higher value, quality, or utility.
The materials we source for our up-cycled products are remnants recovered from cutting floors and bins slated for the landfill - due to being too small for their intended purpose, or deemed obsolete for their industry.
Read more about our sustainable initiatives.
Do you have a phone number / How do I contact you?
We do not have a phone number because everyone is making product Monday through Friday. We respond to email within 24 hours on business days (Monday - Friday) and sporadically on weekends and holidays.
Help! I need to change my order! (shipping address / color / etc)
We fulfill orders Monday through Friday and make sure we are caught up on email each day before we begin fulfillment. If you need to change your order, email us asap and we'll do our best to catch it.
Do you do repairs?
Yes! We repair ARTIFACT-made products. Email us with a description of the issue along with images, and we'll get you a repair estimate.
How do I initiate an exchange or return?
ARITFACT gladly accepts returns of merchandise in unworn, unwashed, undamaged, or defective condition purchased within 30 days of original ship date.
Non-Returnable / Non-Exchangeable Items:
* Items sold as final sale
* Any personalized or customized items
* Made to order items
* Items purchased from a retail partner (Please contact place of purchase)
* Masks (Sold as personal use)
Gift Exchanges are processed by ARTIFACT gift card (usable for bags, aprons, and accessories), or by crediting the purchaser’s payment source.
Please email us with your order number to initiate a return or exchange.
What is your "Quality Guarantee"?
ARTIFACT stands by our products and warranties any issues in workmanship or materials for up to 90 days after purchase. This does not cover normal wear, accidents, or neglect. We will repair or replace at no charge based on our determination.
Damage due to normal use will be repaired at a reasonable charge. If the ARTIFACT product was purchased from one of our retail partners, please contact them with valid proof of purchase.
What is "final sale"?
Items marked "final sale" are products that have been discontinued, or have minor blemishes / repairs noted in the product description. They are non-returnable and not exchangeable.
Do you have Gift Cards?
Yes! We have both digital and physical gift cards.
When will my order ship?
Please read Shipping.
What shipping methods do you use?
We ship USPS (US Mail Priority or First Class) or UPS-Ground based off region we're shipping and what is ordered. We do not offer FedEx shipping.
Where do you ship?
We ship worldwide. To learn more, please read Shipping.
Do you offer wholesale / volume / bulk pricing?
We offer wholesale pricing for select retailers and volume pricing for staff purchases and corporate orders of 10+ pieces. Contact us for inquiries.