Small Batch Handmade in Our Omaha, NE where 90+% of our waste is recycled or composted • Free US Shipping $150+

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Frequently Asked Questions

This product is "Out of Stock". When will it restock?

We are a small operation and all of our product is small batch handmade. Volume and wholesale orders are made to order. We restock based off priority of restock requests we received from the Notify Me feature on our product page. This feature also sends you an alert the moment a product restocks. 

Do you have a phone number / How do I contact you?

We do not have a phone number because we are making product Monday through Friday. Chris (Owner) responds to email (info@artifactbags.com) typically within 24 hours on business days (Monday - Friday). 

Help! I need to change my order! (shipping address / color / etc)

We fulfill orders Monday through Friday and make sure we are caught up on email before beginning fulfillment. Email us at info@artifactbags.com asap and we'll do our best to catch it. We are a small operation and do not have 24/7 customer support so you may not receive an immediate response. 

Do you do repairs?

Yes! We repair ARTIFACT-made products. Email us at info@artifactbags.com with a description of the issue along with images, and we'll get you a repair estimate.

How do I initiate an exchange or return?

 ARITFACT gladly accepts returns of merchandise in unworn, unwashed, undamaged, or defective condition purchased within 30 days of original ship date.

Non-Returnable / Non-Exchangeable Items:

* Items sold as final sale
* Any personalized or customized items
* Items purchased from a retail partner (Please contact place of purchase)
* Masks (Sold as personal use) 

 

Gift Exchanges are processed by ARTIFACT gift card (usable for bags, aprons, and accessories), or by crediting the purchaser’s payment source.

Please email info@artifactbags.com with your order number to initiate a return or exchange.

What is your "Quality Guarantee"?

ARTIFACT stands by our products and warrantees any issues in workmanship or materials for up to 90 days after purchase. This does not cover normal wear, accidents, or neglect. We will repair or replace at no charge based on our determination. Damage due to normal use will be repaired at a reasonable charge. If the ARTIFACT product was purchased from one of our retail partners, please contact the retailer with valid proof of purchase. 

What is "final sale"?

Items marked "final sale" are products that have been discontinued, or have minor blemishes / repairs noted in the product description. They are non-returnable and not exchangeable. 

Do you have Gift Cards?

Yes! We have both digital and physical gift cards.

When will my order ship?

Outside of the holiday season, orders ship within 1-3 business days. Please allow 5-10 business days for monogrammed items. We are unable to offer expedited shipping.  

What shipping methods do you use?

We ship USPS (US Mail Priority or First Class) and UPS-Ground. We do not offer FedEx shipping. 

Where do you ship?

We ship worldwide. 

Press inquiries?

Contact: info@artifactbags.com 

How do I care for my Artifact product?

Please read Care Instructions.

Do you offer wholesale / volume / bulk pricing?

We offer wholesale pricing for select retailers and volume pricing for staff purchases and corporate orders of 10+ pieces. Contact info@artifactbags.com for inquiries.