FAQ
Do you have a retail store?
We no longer have a retail store or showroom. However, if you're local, you can select local pickup at checkout when placing an order online. Your order will be ready for pickup at our studio during our designated studio hours.
I ordered monogrammed / personalized product. When can I expect to receive it?
Personalized products are crafted in weekly batches and typically take 5-10 days to prepare and ship. During the ordering process, you'll be prompted to acknowledge that personalized items cannot be returned and require this preparation time.
How do I care for my Artifact product?
For detailed care instructions, please visit our Care Instructions page.
The product I want is "Out of Stock." When will it be restocked?
Our handcrafted products are made in small batches and may sell out. To receive an email notification when a product is back in stock, please use the "Notify Me" feature on the product page. We prioritize restocking based on customer interest received through this feature. Please note that volume and wholesale orders are made to order and managed separately from our site's inventory.
What type(s) of leather do you use?
We proudly use full-grain leather in our products. Learn more on our Our Materials page.
What are "Upcycled Materials"?
Upcycling involves creatively reusing discarded materials to produce items of higher value, quality, or utility. We source remnants from cutting floors and materials destined for landfills—often too small for their original purpose or considered obsolete in their industry—to craft our upcycled products. Discover more about our sustainable initiatives on our Sustainability page.
Do you have a phone number? How can I contact you?
As our team is dedicated to crafting products Monday through Friday, we don't have a public phone number. However, we respond to emails within 24 hours on business days and periodically on weekends and holidays. Feel free to reach out to us via email.
Help! I need to change my order (shipping address, color, etc.)
We process orders Monday through Friday and address emails before starting fulfillment each day. If you need to modify your order, please email us as soon as possible, and we'll do our best to accommodate your request.
Do you offer repairs?
Yes, we offer repairs for ARTIFACT-made products. Please email us with a description and images of the issue, and we'll provide a repair estimate.
How do I initiate a return or exchange?
ARTIFACT gladly accepts returns of merchandise in unworn, unwashed, undamaged, or defective condition purchased within 30 days of the original ship date.
Non-Returnable/Non-Exchangeable Items:
- Items marked as final sale
- Personalized or customized items
- Made-to-order items
- Items purchased from retail partners (please contact the place of purchase)
- Masks (sold for personal use)
Gift exchanges are processed via ARTIFACT gift card (usable for bags, aprons, and accessories) or by crediting the purchaser’s payment source. To initiate a return or exchange, please email us with your order number.
What is your "Quality Guarantee"?
We stand by our products and warranty any issues in workmanship or materials for up to 90 days after purchase. This warranty doesn't cover normal wear, accidents, or neglect. We'll repair or replace items at no charge based on our assessment. Damage from normal use can be repaired for a reasonable fee. If you purchased an ARTIFACT product from one of our retail partners, please contact them with valid proof of purchase.
What does "final sale" mean?
Items marked "final sale" are discontinued products or those with minor blemishes/repairs noted in the product description. These items are non-returnable and non-exchangeable.
Do you have Gift Cards?
Yes! We have both digital and physical gift cards.
When will my order ship?
For shipping details, please refer to our Shipping page.
What shipping methods do you use?
We ship via USPS (Priority or First Class) or UPS Ground, depending on the destination and order contents. We don't offer FedEx shipping.
Where do you ship?
We ship worldwide. For more information, please visit our Shipping page.
Do you offer wholesale, volume, or bulk pricing?
We offer wholesale pricing for select retailers and volume pricing for staff purchases and corporate orders of 20 or more pieces. For inquiries, please contact us.