Frequently Asked Questions

Can I customize an ARTIFACT apron?

Yes! Learn more here.

Can I have an ARTIFACT bag or accessory modified?

We offer monogram personalization but we do not modify our designs.

Will you manufacture my design?

We are not a manufacturer and do not offer OEM, white label, or non-ARTIFACT branded product.

Do you offer expedited shipping?

Not at this time.

How do I initiate an exchange or return?

ARITFACT gladly accepts returns of merchandise in unworn, unwashed, undamaged, or defective condition purchased within 60 days of original ship date.

Non-Returnable / Non-Exchangeable Items:

* Items sold as final sale

* Any personalized or customized items

* Items purchased from a retail partner (Please contact place of purchase)

* Masks (Sold as personal use)

Gift Exchanges are processed by ARTIFACT gift card (usable for bags, aprons, and accessories), or by crediting the purchaser’s payment source.

Please email info@artifactbags.com with your order number to initiate a return or exchange.

What is your "Quality Guarantee"?

ARTIFACT stands by our products and warrantees any issues in workmanship or materials for up to 90 days after purchase. This does not cover normal wear, accidents, or neglect. We will repair or replace at no charge based on our determination. Damage due to normal use will be repaired at a reasonable charge. If the ARTIFACT product was purchased from one of our retail partners, please contact the retailer with valid proof of purchase.

What is "final sale"?

Items marked "final sale" are non-returnable and not exchangeable.

Do you offer Repairs?

We'll repair your ARTIFACT apron, bag, or accessory for a reasonable fee. Email us at: info@artifactbags.com with detailed pics of your bag / accessory, and we can get you a repair quote. We only ARTIFACT-made products.

Do you have Gift Cards?

Yes! Visit Gift Card.

When will my order ship?

Orders ship within 1-3 business days. Please allow 5-10 days for monogrammed items. Custom aprons can take up to three weeks. We are unable to offer expedited shipping.

What shipping methods do you use?

We ship USPS (US Mail Priority or First Class) and UPS-Ground. We do not offer FedEx shipping.

Where do you ship?

We ship worldwide unless your country is COVID restricted (like Australia).

How long does a refund take?

We process a refund immediately upon receipt of a returned item. Your bank may take 3-10 days to process.

Press inquiries?

Contact: info@artifactbags.com

How do I care for my Artifact product?

Please read Care Instructions.

Do you offer wholesale / volume / bulk pricing?

We offer wholesale pricing for select retailers and volume pricing for staff purchases and corporate orders of 10+ pieces. Contact info@artifactbags.com for inquiries.